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We take our customers privacy seriously and we will
only collect and use your personal information as outlined below.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log in with your user name and password.
If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us anytime at firstname.lastname@example.org. Alternatively you may call us on +852 2416 7681 – this telephone number will be open to receive calls between 9am to 6pm, Monday to Friday excluding Public Holidays.
Our Privacy Statement fully complies with the Privacy Act 1988 and represents the industry’s best practice.
of Personal Information
Heartful Twist Ltd. does not sell, share or trade customers’ personal information collected online with third parties.
Personal information collected online will only be disclosed within our corporate group for internal use only.
When you create a Heartful Twist Ltd. account the personal information we collect may include your:
- Delivery Address
- Email Address
- Telephone Number
- Mobile Number
- Date of Birth
The personal information we collect from you will be used in some or all of the following ways:
- To deliver the products you
have purchased from Heartful Twist Ltd.
- To update you on the delivery of the product and for customer support purposes
- To provide you with relevant product information
- To process your orders and to provide you with the services and information offered through our website and which you request
- Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes
We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).
When you register as a user on Heartful Twist Ltd. website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.
actual order details may be stored with us but for security reasons cannot be
retrieved directly by us. However, you may access this information by logging
into your account on the Site. Here you can view the details of your orders
that have been completed, those which are open and those which are shortly to
be dispatched and administer your address details, bank details and any
newsletter to which you may have subscribed. You undertake to treat the
personal access data confidentially and not make it available to unauthorized
third parties. We cannot assume any liability for misuse of passwords unless
this misuse is our fault.
Your Personal Information
You can update your personal information anytime by accessing your account on Heartful Twist Ltd. website.
of Your Personal Information
Heartful Twist Ltd. ensures that all information collected will be safely and securely stored. We protect your personal information by:
- Restricting access to personal information
- Maintaining technology products to prevent unauthorized computer access
- Securely destroying your personal information when it's no longer needed for our record retention purposes
Heartful Twist Ltd. uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.
of Personal Information
We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from Heartful Twist Ltd. website. In exceptional circumstances Heartful Twist Ltd. may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Heartful Twist Ltd. is committed to complying with the Privacy Act and the National Privacy principles.
If you believe that your privacy has been breached by Heartful Twist Ltd. please contact us anytime at email@example.com and we will resolve the issue.
of Computer Data
When you visit Heartful Twist Ltd., our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
- Your computer's IP address
- Browser type
- Webpage you were visiting before you came to our site
- The pages with in Heartful Twist Ltd. you visit
- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.
This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.
As part of the above, Heartful Twist Ltd. may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Heartful Twist Ltd. also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show Heartful Twist Ltd. ads on sites across the Internet.Heartful Twist Ltd. and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to Heartful Twist Ltd., as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to Heartful Twist Ltd.
Heartful Twist Ltd. reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at firstname.lastname@example.org.