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FAQ: Vouchers, Coupons & Discounts

Vouchers, Coupons & Discounts

How to use a discount voucher?

Using the discount voucher code to enjoy savings is as easy as 1-2-3! Simply: 

Step 1

Go to the cart page when you have selected the item which you would like to purchase

Step 2

In the voucher field, enter the coupon code you have received 

Step 3

Click on "Apply" to enjoy the discount*

 

* Check the newsletters and/or onsite banners to see if there are any other terms of use. For instance, some voucher codes are not applicable to sale items, or are only applicable to certain brands and products.

 

Why am I not able to use the voucher code at cart page?

Here is a quick voucher code checklist!

(1)   Check that the voucher code is input correctly at the Cart page or check-out page

(2)   Check the validity of the voucher code to see if it has expired

(3)   Check the newsletters and/or onsite banners to see if there are any other terms of use. For instance, some voucher codes are not applicable to sale items, or are only applicable to certain brands and products

(4)   See if the item you are keen to purchase falls under the Non Sale brand/ item list.

 

How is the discount value being applied to my shopping?

In the event you receive one of our marketing vouchers with an absolute value discount, the discount is typically apportioned among the items in your cart, according to their respective value. Here is an example for your consideration:

Kate has a $100 discount voucher. She decides to purchase Item A which costs $200 and Item B which costs $800. The total value of her order before discount is $1000. The value discount will be apportioned in this manner:

Item A: (200/1000)*$100 = $20 off $200, which is $180

Item B: (800/1000)*$100 = $80 off $800, which is $720

The final amount Kate needs to pay would be $900, after the $100 discount voucher is affected.

Still unsure? Please feel free to get in touch with our friendly Customer Service team at +852 2416 7681 (9am – 6pm, Monday to Friday, excluding Public Holidays) or email us anytime at customer@heartful-twist.com . We are happy to help!



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